Q: I have a defective cable, what do I do?
A: If you are a stupendously organized person and can find that receipt from that thing you bought 7 years ago on a rainy Tuesday night because you forgot to bring yours, great! (and please call us, we may have a job for you in the archives...) Go see your dealer with the cable and receipt, and they can exchange it for you, or send it back for repairs. If, like the rest of us normal folk, you washed your receipt or tossed it within minutes of getting home, don't fret, we will still take care of you. As long as we can see that it is one of our cables, we still stand by it. Bring your cable to your dealer, and they will contact us to make the arrangements.
A: If you are a stupendously organized person and can find that receipt from that thing you bought 7 years ago on a rainy Tuesday night because you forgot to bring yours, great! (and please call us, we may have a job for you in the archives...) Go see your dealer with the cable and receipt, and they can exchange it for you, or send it back for repairs. If, like the rest of us normal folk, you washed your receipt or tossed it within minutes of getting home, don't fret, we will still take care of you. As long as we can see that it is one of our cables, we still stand by it. Bring your cable to your dealer, and they will contact us to make the arrangements.
Q: Do I need to register my cable for the warranty?
A: No need, the warranty is part and parcel of the product. Hang on to the receipt to makes things simpler, but there are no bureaucratic hoops or triplicate forms to fill out.
Q: What is this bit of clear plastic on my cable for?
A: The clear bit is a piece of heatshrink. You can print anything you want, slide it under and heat it with a low power heatgun or a high power hairdryer. It will shrink down to half its size, to keep the tag in place, and thus make your cable easy to keep track of. If you don't need it, just snip it off.
Q: What is the main difference between the different series (Performance/Tour/Studio)?
A: Each series is built with an application in mind:
- Digiflex Performance Series are built to our exacting specifications, with a component mix and quality not found in any competitive product, all backed by our famous lifetime warranty. Whether on stage or in the studio, these cables ensure great performances, for years to come.
- Digiflex Tour Series cables are designed and built in Canada using our exclusive tour-grade cables and connectors from top suppliers like Neutrik, all are backed by our famous lifetime warranty. For over 30 years, day after day, night after night, and tour after tour, our cables have been used, abused, and praised by the most demanding artists and technicians.
- Digiflex Studio Series are for those who will not accept compromise. Premium Canare cables like the revolutionary Star Quad balanced L-4E6S or the low capacitance GS-6 instrument cable are paired with gold contact Neutrik connectors for unmatched sonic and technical performance. We make sure your cable isn't the weakest link of your audio chain.
Q: What's Balanced and Unbalanced Audio?
A: Unbalanced connectors are generally RCA and phono (or 1/4") featuring one center contact and one ground contact. Unbalanced cables usually consist of one center conductor with an overall shield. To protect against excessive noise incursions, unbalanced cable assemblies should be limited to 15-20 foot runs.
Balanced connectors are able to provide greater noise immunity due to the phase cancelling nature of the twisted pairs and are standard equipment in professional audio installations. Balanced connectors have three contacts: two for the signal (+/-) and one for ground shield. The most common onnectors for balanced cables are XLR, and TRS Phono (aka 1/4" Tip/Ring/Sleeve).